Our Policy

Shipping & Returns

Fast, reliable delivery across Pakistan. Easy 7-day returns. We make it simple so you can shop with confidence.

Nationwide Delivery

We deliver to all cities across Pakistan

3-5 Day Delivery

Fast delivery to major cities in Pakistan

7-Day Returns

Easy returns on damaged or wrong items

Cash on Delivery

Pay when your order arrives at your door

Shipping Policy

At Janan Apparel, we are committed to delivering your order safely and on time. We ship to all cities, towns, and villages across Pakistan using trusted courier partners.

Delivery Timeframes

Location	Estimated Delivery
Karachi, Lahore, Islamabad, Rawalpindi	2-3 Business Days
Multan, Faisalabad, Peshawar, Quetta	3-4 Business Days
Other Major Cities	3-5 Business Days
Small Towns & Rural Areas	5-7 Business Days

Delivery times are estimates and may vary due to courier delays, public holidays, or weather conditions. We will notify you via WhatsApp if there is any delay with your order.

Shipping Charges

Order Value	Shipping Fee
Below Rs. 3,000	Standard courier charge (confirmed on WhatsApp)
Rs. 3,000 and above	FREE Delivery

Order Tracking

Once your order is dispatched, we will send you a tracking number via WhatsApp so you can monitor your delivery in real time through our courier partner's website.

Payment Methods

Cash on Delivery (COD) — Pay when your order arrives. Available nationwide.
Bank Transfer — Pay directly to our bank account. Details shared on WhatsApp.
EasyPaisa / JazzCash — Mobile wallet payments accepted.

Returns & Exchange Policy

We want you to be completely happy with your Janan Apparel purchase. If something is not right, we make it easy to return or exchange your order.

Return Eligibility

Item must be returned within 7 days of delivery date
Item must be unused, unwashed, and in original packaging
Damaged, defective, or incorrect items are eligible for full replacement or refund
Photos of the issue must be shared via WhatsApp when requesting a return

Non-Returnable Items

Items that have been washed or used
Items returned after 7 days of delivery
Baby wipes and hygiene products (for safety reasons)

How to Return

Returning an item is simple — just follow these steps:

Step 1: Message us on WhatsApp at +92 327 1885767 within 7 days of receiving your order
Step 2: Share clear photos of the item showing the issue (damage, wrong size, wrong color)
Step 3: We will review and confirm your return within 24 hours
Step 4: Ship the item back to us (we will share our address on WhatsApp)
Step 5: Receive your replacement or refund within 3-5 business days

For any questions about your order, return, or exchange — our team is always available on WhatsApp. We typically respond within 1-2 hours during business hours (9am–9pm daily).

Shop With Confidence

Easy returns, fast delivery, and genuine organic quality — trusted by thousands of parents across Pakistan.

Browse Collection Order on WhatsApp