Frequently Asked Questions

All our clothing is made from 100% organic, hypoallergenic cotton. Our fabrics are completely free from harsh chemicals, synthetic dyes, and rough textures — making them perfectly safe and gentle for newborn and baby skin. We test every fabric to ensure it meets our safety standards before it reaches you.

Absolutely. Every product is made with hypoallergenic materials specifically chosen for sensitive newborn skin. We avoid all synthetic fragrances, dyes, and chemicals. Our clothing is designed to be breathable, soft, and gentle — ideal even for babies with eczema-prone or extra sensitive skin.

We recommend machine washing on a gentle/delicate cycle with cold or lukewarm water (max 30°C). Use a mild, baby-safe detergent without bleach or fabric softeners. Tumble dry on low heat or air dry. Do not iron directly on prints or embroidery.

Our newborn gift sets are designed for 0-3 months (0 size / newborn). Toddler sets are available in sizes suitable for approximately 6-24 months. Sizing may vary slightly by product. If you are unsure, please message us on WhatsApp before placing your order and we will help you choose the right size.

Ordering is simple! Click the green "Order" button on any product on our Shop page — it will open a WhatsApp chat with the product name already filled in. Just confirm your name, full address, and quantity. You can also message us directly at +92 327 1885767 and tell us what you'd like to order.

We accept Cash on Delivery (COD) — the most popular and convenient option across Pakistan. We also accept bank transfer and mobile wallet payments via EasyPaisa and JazzCash. Payment details will be confirmed when you place your order via WhatsApp.

Yes, absolutely! You can order as many products as you like in a single order. Simply message us on WhatsApp with the list of items you want, along with your delivery address, and we will confirm everything in one go.

Yes, you can cancel your order before it has been dispatched. Please contact us as soon as possible on WhatsApp at +92 327 1885767. Once the order has been shipped, we are unable to cancel it, but you can return it once delivered as per our return policy.

Yes! We deliver nationwide across all of Pakistan — including Karachi, Lahore, Islamabad, Rawalpindi, Peshawar, Quetta, Multan, Faisalabad, Sialkot, Gujranwala, and all other cities and towns. If you are unsure whether we deliver to your area, just ask us on WhatsApp.

Delivery typically takes 3-5 business days for major cities and 5-7 business days for smaller towns and rural areas. We use trusted courier partners to ensure safe and timely delivery. You will receive a tracking number once your order is dispatched.

Delivery charges vary by location and will be confirmed when you place your order on WhatsApp. Orders above Rs. 3,000 qualify for free delivery. For smaller orders, a standard courier fee applies depending on your city.

We offer easy returns within 7 days of delivery. If you receive a damaged, defective, or incorrect item, simply contact us on WhatsApp with photos of the product. We will arrange a replacement or full refund — no hassle, no questions asked.

Yes, exchanges are possible within 7 days of delivery as long as the item is unused, unwashed, and in its original packaging. Please contact us on WhatsApp to arrange an exchange. Please note that exchange shipping costs may apply.